Privacy Policy

At Drop of Life Psychology Clinic, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or access our services.

By using our website or engaging our services, you agree to the collection and handling of your information in accordance with this Privacy Policy.

Who We Are

Drop of Life Psychology Clinic provides psychological assessment, counselling and therapy services to children, adolescents, adults, couples and families.

We are committed to maintaining the confidentiality, privacy and security of your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Name
Date of birth
Address
Phone number
Email address
Emergency contact details
Medicare details
Health fund details
NDIS, DVA or WorkCover information (where applicable)
GP or referrer details

Health Information

If you become a client, we may collect information relating to your health and wellbeing, including:

Medical and mental health history
Assessment information
Session notes
Treatment plans
Reports
Referral information
Other information necessary to provide psychological services.

Health information is considered sensitive information under Australian privacy law and is afforded additional protection.

How We Collect Your Information

We may collect information:

through our website enquiry forms;
when you contact us by phone or email;
when you book an appointment;
through intake forms;
during appointments;
from your GP or referrer (with your consent);
from other healthcare providers where authorised;
where required by law.

Why We Collect Your Information

We collect personal information so we can:

provide psychological services;
communicate with you about your care;
manage appointments;
process payments;
process Medicare, NDIS, DVA, WorkCover and EAP claims where applicable;
prepare reports when requested or authorised;
comply with legal and professional obligations;
maintain accurate clinical records.

When We May Share Information

We respect your confidentiality and will only disclose your personal information when:

you have provided consent;
it is necessary for your treatment;
required or authorised by law;
there is a serious and imminent risk to your safety or the safety of another person;
records are subpoenaed by a court;
disclosure is otherwise permitted under Australian privacy legislation.

Where appropriate, information may be shared with:

your GP;
psychiatrists;
medical specialists;
hospitals;
allied health professionals;
schools (with consent);
insurers;
Medicare;
NDIS;
DVA;
WorkCover;
Employee Assistance Programs (EAP);
other organisations authorised by you or required by law.

Telehealth

If you participate in telehealth appointments, we use secure technology wherever reasonably possible.

We ask clients to attend telehealth sessions in a private location and to advise their psychologist if another person is present or able to hear or observe the consultation.

No other person should participate in or observe a telehealth session without the knowledge and agreement of both the client and psychologist.

Recording of Appointments

To protect the privacy of our clients and clinicians, appointments must not be audio recorded, video recorded, photographed or otherwise captured without the psychologist’s prior consent.

This includes the use of:

mobile phones;
tablets;
smartwatches;
AI-enabled glasses;
wearable devices; or
any other recording technology.

If an unauthorised recording occurs, your psychologist may pause or end the appointment and discuss whether it is appropriate to continue providing services.

Artificial Intelligence (AI)

Clients are encouraged to carefully consider the privacy implications before uploading therapy recordings, session transcripts, reports or other confidential information into publicly available artificial intelligence (AI) platforms.

Drop of Life Psychology Clinic cannot control how third-party AI services collect, store or use information uploaded by users.

Website Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use our website and to improve your browsing experience.

Information collected may include:

browser type;
device information;
pages visited;
time spent on pages;
referring websites;
approximate location;
IP address.

This information is generally collected in a de-identified or aggregated form.

You can manage or disable cookies through your web browser settings.

Website Security

While we take reasonable steps to protect information submitted through our website, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to your personal information or ask us to correct inaccurate information by contacting us.

Requests will be managed in accordance with Australian privacy legislation.

Privacy Complaints

If you have concerns about how we handle your personal information, please contact us.

Drop of Life Psychology Clinic

Phone: (07) 5520 7705

Email: admin@dropoflife.com.au

We will investigate your concerns and aim to respond within 30 days.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)

Office of the Health Ombudsman (Queensland)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.

The latest version will always be available on our website.

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